01
Delivery
We offer free standard shipping on all orders within the United Kingdom. Expedited shipping options are available at an additional cost, and the fees will be calculated during the checkout process.
Standard delivery times vary based on your location within the UK. Typically, orders are delivered within 3-7 business days. For more precise delivery estimates, please refer to the shipping information provided during the checkout process.
Currently, we only offer shipping within the United Kingdom. We are actively exploring options to expand our shipping services to other regions in the future.
02
Payment
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. You can select your preferred payment option during the checkout process.
Absolutely. We take the security of your information seriously. Our website uses secure, encrypted connections to protect your personal and financial data during the payment process.
Currently, we do not offer financing options. However, we are exploring partnerships to provide financing solutions in the future.
03
Your Oder
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account to view the status of your order.
Unfortunately, once an order has been confirmed, it cannot be modified or canceled. Please double-check your order before completing the purchase. If you have any concerns, please contact our customer service team for assistance.
We apologize for any inconvenience. Please contact our customer service team immediately with your order number and photos of the damaged item, and we will work to resolve the issue promptly.
04
Refunds & Returns
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a full refund or exchange. Please review our Returns & Exchanges page for more details.
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions on the return process.
Once we receive your returned item, our team will inspect it for any damage or signs of use. If everything is in order, we will process your refund within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.